Customer satisfaction is a priority at Ezaroo.
Refunds or replacements may be requested if:

• The product is damaged or defective upon arrival
• The product differs significantly from its description
• The order is not delivered within the stated timeframe

Refund requests must be submitted within 14 days of delivery.
Requests should be sent to: support@ezaroo.com
Approved refunds are processed to the original payment method within 7–14 business days.
Shipping fees are non-refundable unless the issue was caused by Ezaroo.